Gizlilik politikası

We consider you a valuable Customer/User and are committed to providing a seamless and secure online shopping experience. Accordingly, we have prepared this Personal Data Protection and Privacy Policy (hereinafter the “Policy”) to explain how and why we collect, use, and protect your personal data, as well as your rights accordingly.

All personal data collected on the website www.eclotique.com (the “Website”) are collected by ECLOTIQUE GENERAL TRADING L.L.C- S.P.C with the shop at Saadiyat Island, Abu Dhabi, United Arab Emirates (hereinafter " Eclotique" or "We") acting as the data controller in accordance with legal requirements, including but not limited to United Arab Emirates Federal Decree Law No.45 of 2021 regarding the Protection of Personal Data, as well as other applicable law(s).

The purpose of this Policy is to inform you about our commitments to protect your personal data that we may collect when you visit or browse the Website, create or log in to your customer or user account, subscribe to our communications, complete forms, place orders, make payments, or otherwise interact with the Website and our services.

In this Policy, we particularly provide you the information regarding the personal data we collect from you, how we use, disclose and protect such data and finally, how you may exercise your rights over this data.

1. Who We Are

In this Policy, Eclotique means and includes;

(i) ECLOTIQUE GENERAL TRADING L.L.C- S.P.C., with the address of Al Dana District, East 0, Building – Afra Mohammed Masoud Abu Dhabi, United Arab Emirates,

(ii) Subsidiaries and parent company of Eclotique,

(iii) Stores operated under Eclotique.

2. What Personal Data is Collected

We may collect certain personal data about you when you visit or browse the Website, create or access a customer or user account, subscribe to our communications, place orders, make payments, contact customer support, or otherwise interact with our online store and services. Such personal data may include, but is not limited to, the following:

2.1. Identity and Contact details (full name, Email address, phone number, Billing and shipping address, etc.),

2.2. Other relevant personal information (gender, age, signature, country of residence etc.),

2.3. Account Information (Username and password, Account preferences and settings);

2.4. Order and Transaction Information (Products, purchased order history, delivery details, refunds and returns information)

2.5. Payment Information (Payment method details processed via secure third-party payment service providers)

2.6. Communication Data (Messages sent through contact forms, Customer service inquiries, email subscription preferences)

2.7. Technical data generated via your visit to our Website and other information related to your browsing on our Website (cookies, user activity logs, IP address etc.),

You may find our Cookies Policy on www.eclotique.com

2.8. Web data including social media profile(s), directly or indirectly collected by us

2.9. Any other information that you choose to directly and voluntarily provide to us in connection with your use of the Website or our services.

We do not intentionally collect sensitive personal data. If you voluntarily provide such information, it will only be processed where strictly necessary and in accordance with applicable data protection laws.

You agree that the personal data you provide Eclotique about yourself will be current, accurate, complete and unequivocal.

3. Our Purpose of Collecting and Processing your Personal Data

The main objective of collecting personal data and sensitive personal data is to offer you a secure, optimal, effective online shopping experience. Eclotique undertakes to collect and process your personal data lawfully and fairly. The processing implemented by Eclotique pursues specified, explicit and legitimate purposes. Your personal data may be processed for the following purposes in particular:

3.1. to provide you product(s) and service(s) regarding your membership based on your selections, preferences and requests,

3.2. to facilitate check-ins or check-outs,

3.3. for invoicing purposes,

3.4. to create a member profile for you and input the necessary details into our customer database,

3.5. to communicate with you regarding your purchase and shopping experience(s) within Eclotique,

3.6. To provide you medical care, in case necessary,

3.7. to handle any questions or requests and deal with any complaints you may have,

3.8. to remember your log-in information, as well as your account details or preferences to personalize and improve your experience with us,

3.9. to conduct surveys or questionnaires for your feedback to provide an improved service to you,

3.10. to personalize your experience with us and improve the quality of service and customer experience,

3.11. to customize the commercial offers and promotional messages we send you,

3.12. to inform you of special benefits and any new services created by Eclotique or one of its subsidiaries or commercial partners.

3.13. for the purpose of health and safety,

3.14. to optimize your browsing and provide you an enhanced experience,

(for such purposes we may issue cookies on our Website, please see our Cookies Policy for a better understanding)

3.15. to send you commercial information for marketing and advertising purposes,

3.16. to identify or investigate incidents, such as if a personal data breach occurred,

3.17. for security purposes and to ensure secure backup and archival of our IT systems,

3.18. for the exercise or defense of legal claims or proceedings,

3.19. to conform to any applicable legislation (for example, storing of accounting documents),

3.20. for any and all other purposes disclosed at the time you provide your personal data or as otherwise set forth in this Notice.

4. Legal bases For Using Your Personal Data

Our sole legal basis of the processing your personal data and sensitive personal data is either (i) the performance of a contract, if the processing relates to your contractual relationship with Eclotique (for example, ordering, payment, delivery, or returns), or (ii) our legitimate interest in responding to your inquiries, providing customer support, and ensuring a high-quality shopping experience. Therefore, we use the above mentioned personal information of yours;

4.1. to perform our obligations according to the agreement executed between you and Eclotique,

4.2. for legitimate interests such as for business interest, provision of administration and IT services purposes, to improve our business,

4.3. since we collect and process your personal information only and in accordance with your consent,

4.4. for security purposes,

4.5. for financial interest purposes,

4.6. to comply with legal and regulatory obligations

4.7. for advertising/marketing service purposes,

4.8. necessary for our legitimate interests in running our business

5. Storage of your Personal Data

We will keep your personal data for a time period necessary based on the Customer/User membership duration to achieve the purposes for which they are collected and processed, or required/permitted by law in the country in which it is stored. We will delete your personal data once it is no longer necessary for us or the purpose described in this Policy.

We may, however, keep your personal data for a longer period (in archives) whenever there is a legal obligation for us or to take into account the applicable statute of limitation period to assert, exercise or defend legal claims.

We may need to keep your personal information regarding a legal investigation or legislation involving Eclotique.

6. Communication of your Personal Data

Your personal data may be shared with the affiliates, parent company, subsidiaries of Eclotique; to meet our obligations to you, to meet our obligations to you, to carry out necessary processes in order for you to benefit from the products and services offered by such entities, to perform a contract, and to manage orders, deliveries, and customer service requests. This includes the management of processing of customer complaints and claims, ensuring effective communication by managing customer relations, ensuring customer satisfaction, and conducting marketing, campaign, and promotional activities related to the products and services provided. In this context, Eclotique will act as data controller for its own, for separate purposes:

Eclotique may also share your data to comply with its legal obligations, to prevent, detect, investigate and take action against any prohibited or illegal activities, any situation threatening the security or any other right and interest of customers, members and guests, Eclotique or any individual and any violation of the program. Eclotique may also transmit your personal data to respond to legal or administrative proceedings of any kind, court orders or enforcement measures requested by the competent authorities. Moreover, we may share your data in the context of a merger or acquisition of all or part of Eclotique by a third party, as is hereby accepted by you.

We may provide access to your personal data to carefully selected third parties such as (cloud) service providers, and/or affiliates or other third parties to provide courier services, marketing communications, to optimize your experience or to perform services related to the Website (including hosting, maintenance, risk and fraud protection, Site optimization) and to perform data analysis and marketing campaign services. These service providers will only have access to your data to perform these services and are bound to the same security and confidentiality obligations as Eclotique which remains responsible for the processing of your data.

7. Transfer of your Personal Data/ Protection of your Personal Data During International Transfers

For the purposes set out in this Policy, your data may be sent, in particular as part of the sale process and login necessities, to other countries than United Arab Emirates; or we or our third party service providers may transfer your personal data to internal or external recipients who may be domiciled in countries or regions offering different levels of personal data protection equivalent to the laws in your home country. In case such personal data protection law is not equivalent to the laws in your home country, Eclotique will require them to take, in accordance with the applicable legislation on the protection of personal data, all organizational and technical measures to ensure an adequate level of protection of your personal data and transmit such data in compliance with applicable law(s).

8. Your Rights

You have the following rights over your personal data, unless otherwise provided by law or administrative regulations:

(We would like to inform you that depending on the applicable local law(s), these rights may differ depending upon the country in which you are located. That country’s law will determine which rights apply and in what instances.)

8.1. Right to request access to information

You may wish to access the Personal Data we have collected from you, as well as to request copies of such personal data in a structured, commonly used and machine-readable format. You furthermore have the right to be informed on how we process your personal data. Additionally, you have the right to data portability and to issue instructions on how your data is to be treated after your death.

8.2. Right to request correction and deletion of your personal data

You have a right to request any correction or deletion on your personal data.

8.3. Right to ask regarding the processing your personal information

You have the right to ask us to explain to you the rules of processing your personal information.

8.4. Right to restrict the processing of your personal data

You have the right to ask us, on grounds relating to your particular situation, to restrict, suspend or deny us processing of your personal data.

8.5. Right to object to automated decision making

You may object to decisions made regarding your personal data based on automated means. You also have the right to obtain human intervention to review decisions made which were based on automated processing.

8.6. Right to withdraw consent for your personal data

For the personal data you have provided your consent to us, you may always exercise your right to withdraw your consent at any time. The withdrawal of consent will not affect any processing that was based on consent before its withdrawal.

8.7. Right to refuse any communications for marketing purposes

In case you would like not to receive any offers or electronic marketing communications such as e-mails or text messages, you may always exercise such right of yours.

8.8. Right to request transfer of your personal data

You have the right to have your personal information transferred to another entity that you designate, whenever it is technically feasible.

9. Contact Us

In the event that you have any questions about your personal information or wish to exercise any of your rights mentioned in this Policy, please contact Eclotique directly by sending an email to info@eclotique.com.

10. Changes to this Policy

We may amend this Policy, as well as add or remove sections of this Policy, from time to time, at our discretion. Consequently, we recommend that you consult it regularly. In case we decide to amend this Policy, the changes will be available on the privacy link at the bottom of our Website. In the event of a substantial change, we will inform you by any means, if required by data protection laws.

11. Data Security

Eclotique takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, alteration or loss misuse and unauthorized access, modification or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.) to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services. In relation to the submission of credit card data when making a reservation, SSL (Secure Socket Layer) encryption technology is used to guarantee a secure transaction. Organizational measures ensure the security of the processing.